Frequently Asked Questions
Everything you need to know about your CharismoUSA beauty experience.
How long will it take to receive my order?
Standard shipping within the USA typically takes 3-5 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are CharismoUSA products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who uphold these same standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I check the status of my order?
You can track your order by clicking the link provided in your shipping confirmation email or by logging into your CharismoUSA account and visiting the 'Order History' section.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and territories. We are working on expanding our reach to international beauty enthusiasts in the near future.