Returns & Exchanges
At CharismoUSA, we stand behind the quality of our beauty products and offer a 30-day satisfaction guarantee to ensure you love your results. If you are not completely satisfied with your purchase, we are happy to assist you with a seamless return or exchange process.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring that at least 50% of the product remains to be eligible for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days of receiving your RMA.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing